CoreFirst allows Morgan Stanley to monitor the performance of its trading transactions in real time and significantly improve service levels for trading clients. With CoreFirst, Morgan Stanley can monitor and improve the performance and service levels of its trading platform, to the benefit of its clients and its own systems management.
"There are technologies available today that provide partial aspects of transaction management, but we have not come across any solution that provides the complete visibility and control that CoreFirst does," said Hishaam Mufti-Bey, executive director at Morgan Stanley. "With CoreFirst we are able to know in real time who is using the application and in what ways, how the application is performing and where exactly we need to focus our attention to optimize the performance of our trading platform. This was not possible before deploying CoreFirst."
CoreFirst automatically and continuously tracks every business transaction, building and maintaining a record of transaction activity that is visible from multiple perspectives. Because of this, potential or real performance bottlenecks and resource 'hogs' are automatically identified. By providing this level of activity analysis, performance diagnostics and resource information, CoreFirst helps Morgan Stanley to assure customer satisfaction and system performance and stability.
When application or business service issues arise, it is critical that IT has an effective way to directly deduce the real root of the problem and its scope. Using CoreFirst, Morgan Stanley's technical staff can obtain a graphical representation of the flow of every transaction, exactly as it occurred and directly identify the problem's origin, its scope and business impact.
During pre-production deployment, OpTier was able to automatically discover all business transactions flowing through Morgan Stanley's dealing platform. This auto-discovery process saves time and money by providing IT and the application staff with complete visibility into what actually happens as transactions are flowing through the dealing platform and interacting with many other applications.