American Century Investments
SIZE OF FIRM:
WHO WAS YOUR MENTOR?
WHO INFLUENCED YOU THE MOST IN YOUR CAREER?
WHAT WORK EXPERIENCE HAD THE MOST LASTING IMPRESSION ON YOUR CAREER?
Business intelligence is key because there's a hunger for data analysis. Another key technology is Web trends in search engines -- it's a challenge to figure out how to make products visible to the consumer. Keeping an eye on the search engine capacity that comes with Web 2.0 is critical. Keeping up with all the advances on the trading end also is important, as is the greening of IT. We expect questions from potential customers along the lines of how green our data centers are.
Key Technology Management
Size of Technology Team:300 people, including the staff providing IT support to our 401(k) business, which we sold to JPMorgan.
Percent of IT Projects Outsourced:20% of IT budget is spent with outsourcers.
Key Technology Partners:Cisco, EMC, Eagle Investment Systems, DST Systems.
Success Metrics:Did we get the project done on time? Was it the scope that people expected? Did we spend what we expected to spend? As far as overall IT, we do a bill-payer survey to measure end-user satisfaction and look at the availability metrics on a service-level component. Another component is to link work back to company priorities so there is clear alignment.
2008 INITIATIVESGrowth Growth initiatives, including the implementation of the new accounting system.
IntegrationData and business integration, including the way we work with business partners.
TOP 3 CURRENT PROJECTS
Distribution Channel Growth
We've got multiple projects under way to support growth as we offer more of our products through more channels. In addition to new technology, this effort involves business process changes through automation. We're installing Oracle analytics on top of a Siebel CRM initiative to give our sales managers more intelligence into how effective they're being with their time along with conducting an RFP to find an alternative to a homegrown fund and accounting system that needs to be replaced for added flexibility.
Enterprise Data AccessThere are efforts around data management to allow users in the investment management area to have access to data to improve performance. We have a repository based on Eagle Investment Systems, and on top of that we're putting in a reporting solution from Microsoft, which will allow the end users to do their own analysis. Our goal is to deliver data to people the way they want it. We need to keep control of data to make sure it's right, but we need to incent them by allowing them to access the data the way in which they're most comfortable.
Continual ImprovementsThis is where we focus on improving the craft of IT, increasing efficiency and mitigating risk. Some examples include software and hardware upgrades, more virtualization, implementing the next phase of our storage strategy and continual security efforts.