LiveOffice Corporation, a provider of Web-based products for financial-services professionals, has integrated its proprietary instant-messaging (IM) monitoring and storage system into AdvisorMail, LiveOffice's regulatory-compliant e-mail monitoring, archival and retrieval solution.
The vendor says that the new feature meets the guidelines set forth in the National Association of Securities Dealers' (NASD) Notice to Members issued on June 18, 2003, requiring member firms to ensure that their use of instant messaging is consistent with their basic supervisory and record-keeping obligations.
The feature aims to help financial-services firms: protect their representatives from non-compliance penalties; meet the new requirements set forth by the NASD for the proper handling of IM communications; monitor, archive and retrieve all internal and external IM communications; centralize their representatives on a single IM system managed by the firm; and customize the IM interface specific to their proprietary logo and branding.
For representatives, the vendor claims that AdvisorMail allows them to: meet their financial-services firm's guidelines for the proper handling of IM communications; centralize all business-related IM and e-mail on the AdvisorMail system; use IM to grow and promote their financial practice and connect in real-time with important clients and prospects; and continue using their existing IM client of choice for personal communications.
LiveOffice Corp. hosts more than 10,000 Web sites and over 45,000 e-mail accounts, The vendor provides businesses with online tools, including customized Web sites, instant messaging, contact management, e-mail and online-presentation capabilities.