ITS Associates Company and Product Information Page

36 Washington Street
Contact Name/Title:
Leslie C. Owren, Director, Marketing Services
Phone Number: 617-528-7800
Email Address: [email protected]
Web Address: www.itsww.com

Company Background:
ITS provides multicurrency portfolio management and accounting systems to institutional investment firms worldwide. Founded in 1978, ITS pioneered multicurrency systems in the U.S. and remains a systems leader in the securities industry. ITS products service international and U.S. domestic investments and are specially designed for medium and large institutions or those with complex processing needs. Features include portfolio accounting, performance measurement, trading, client reporting, decision support, and other process functions that service the daily operational requirements of firms. ITS clients manage collectively over $1.3 trillion and are located in the United States, United Kingdom, Australia, Japan, and West Africa. ITS caters to the institutional investment market and is committed to advancing its systems which continue to evolve in response to changes in the industry and computer technology.

Company Executive Team:
Members of the ITS executive team have extensive experience in investment technology, financial services, systems, and operations. The executive team is active in system architecture, design, and implementation.
John G. Fitzgerald, President Donald T. Jenkins, Executive Vice President
David L. Diamond, Managing Director Stephen E. Frost, Managing Director
Richard C. Robinson, Managing Director Barbara A. Sullivan, Director, Client Services

Company Financial Performance:
ITS is a private corporation which has been, and continues to be, a profitable organization.

Product Name & Description:
• Tiara is a client/server portfolio management and accounting system to service the front and back office of institutional investment firms. Functions include full multi-currency accounting, performance measurement, reporting, and other process functions that service the daily operational requirements of firms. Tiara includes numerous interfaces, reconciliation facilities, DTC confirmation/affirmation, compliance, and components for straight-through processing.
• Query2 is a Windows-based desktop information system for portfolio managers. As a front-office system, Query2 uses data provided by the accounting server and other sources to give managers customized displays, filters, and graphics.
• Query2Trader is a decision support system. Managers have the ability to review portfolios in Query2 and use Query2Trader to allocate funds, rebalance portfolios, and perform "what if" analysis. Query2Trader also performs compliance checking and generates orders for traders.

Product Price Range:
Available upon request

Existing Clients:
ITS provides systems and services to investment management firms including institutional asset managers, mutual fund managers, and corporate plan sponsors. We currently service clients in the United States, United Kingdom, Australia, Japan, and West Africa. Our clients collectively manage over $1.3 trillion in assets.
Strategic Partners:
None

Customer Support Provided:
ITS has established an outstanding reputation for service and support. Our clients are leading institutions with varied needs for systems and on-going support. We engineer each installation to be adapted to the client’s specific needs, which includes some level of customization, adaptation, and integration. Our Customer Service Group provides the highest level of pre- and post-conversion support including regular contact for operations assistance, questions, and diagnosis of problems. An emergency hot line is available 24 hours a day.
Much of our staff is divided between technical and support expertise. Groups are dedicated to quality assurance, product implementation, and customer service. The ratio of clients to service representatives is intentionally low to maximize availability for service situations. We encourage regular meetings to review service, planned system expansion, and client enhancement needs.

Upcoming Product Developments / Product Releases:
A future version of Tiara will include multiple server offerings utilizing the NT operating system.