WHO: Anuj Dhanda, Executive VP and CIO, PNC Financial Services
How long at PNC Financial Services: 17 years
Career accomplishment I'm most proud of: I led the implementation of an enterprise-wide customer relationship management system, providing a single view of a PNC customer to more than 20,000 customer-facing employees across distribution channels and business segments. This has given us a competitive advantage, serving the comprehensive needs of our clients.
Most important career influencer: My father has always been very supportive of my aspirations. His advice was to follow both my head and heart. That gave me the freedom to make choices that I felt great about without being encumbered by logic and facts alone--like my decision to opt for a tech career even though I don't have formal training in the discipline.
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