Voice Biometrics Improve Transaction Monitoring Fraud Detection12/16/2014
Why voice biometrics should be a part of your fraud prevention strategy in the call center.
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Wesley Wilhelm (Wes) has more than 30 years of experience in banking and consulting to the financial services industry, with extensive knowledge of fraud management, payments, and retail banking technology and operations. He has held numerous management positions in risk and fraud management, credit card issuing, debit card issuing and ATM driving, merchant acquiring, and branch and call center operations. Prior to joining NICE Actimize, Wilhelm was a senior analyst at Aite Group LLC, and is recognized as a fraud management thought leader for his pioneering research on the Fraud Management Lifecycle Theory. He is also a named inventor on four United States patents in fraud management for fraud detection processes.