Six Ways to Improve Customer Loyalty and Drive Retention with Integrated CRM [ Source: NexJ ]
April 2012- With a 12.5% annual customer churn rate, the average financial services firm is losing a lot of current, future, and referral income - and that's not counting the cost of acquiring new customers. Loyal customers provide a greater share of business, refer more prospects, and cost less to serve than new or disgruntled customers. <br><br> While some degree of customer turnover is inevitable, integrated CRM with loyalty management capabilities can help ...

Banking Study: From complexity to client centricity [ Source: IBM ]
January 2012- This whitepaper unveils research that shows how banks are moving beyond organization silos, infrastructure complexities and other constraints -- toward an operation focused on the client.

Integrated Client Onboarding: Turning Obligation into Opportunity [ Source: NexJ ]
December 2011- Leading financial services organizations are changing the way they onboard new clients. Historically, client onboarding has been a paper-based account opening process based on a single opportunity. This approach is error-prone and often overlooks upsell and cross sell opportunities. It fails to address the needs of modern clients, who expect advisors to know their investment goals, account information and transaction history, and to come to meetings prepared with recommendations and pre-filled forms.<br>&...

World Wealth Report 2010 [ Source: Capgemini Financial Services ]
June 2010- As World Wealth Recovery Emerges,Shaken Consumer Confidence Changes Investor Behavior High Net worth Investors (HNWIs) return to markets but while over 55% of HNWIs indicate they regained trust in their advisors and wealth management firms, distrust of regulatory bodies remains at 71%. Given this level of distrust, key to driving increased client confidence is an ability to demonstrate a sharper understanding of clients’ emotional and intellectual needs along with effective portfolio and risk management capabilities. Wealth ...

The Business Case for ASP [ Source: SunGard Financial Systems ]
October 2008- Over the past several years, the investment management industry has revealed its appreciation for the increasingly sophisticated and secure solutions offered by leading application service providers (ASPs). Within some of the industry's largest asset management firms and third party administrators, the ASP model for investment accounting and portfolio management systems has proven itself many times over - currently processing trillions in assets and gaining increased adoption with each passing year. An alternative to costlier installed ...