Source: Optier

Date: March 2010

Type: White Paper

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Overview: Given the current market atmosphere and intense competitive landscape, the pressure to find more appropriate IT management solutions has intensified and an increasing number of firms in the capital markets industry are looking to find a competitive edge through IT innovation and superior IT management capabilities.

For IT managers and staff, the investment banking computer infrastructure represents a constantly growing challenge in a fast paced environment. Decisions are made in fractions of a second because a moment’s delay is the difference between winning and losing potentially millions of dollars. The typical investment banking IT environment is a complex and customized mix of interconnected systems that must accept and execute orders, update internal finances, perform monetary transfers and retain a regulatory required history for compliance reporting. The livelihood of capital markets is the IT transaction and the firm’s ability to execute quickly and accurately provides competitive differentiation.

The IT management challenge is further intensified by a basic flaw in most IT management solutions, which monitor individual technology elements or, at best, provide a trended view of overall application performance. The importance of the transaction is ignored, leaving many organizations vulnerable to dramatic IT failures such as outages and bad performance of critical functions, while also hiding the true experiences of their customers.

Business Transaction Management (BTM) has emerged as a means of mitigating these challenges. BTM is an IT management approach that connects the interactions of various IT elements into the business services – the transaction – that they perform.

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