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IT Knowledge Expert - Making the ITIL 3 Service Knowledge Management System a Reality

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Source: Attivio, Inc.
Date: February 2013
Type: White Paper
Rating: (1)

Overview: This whitepaper will address misconceptions regarding SKMS, explore technical challenges to creating an SKMS, present unified information access as the ideal technology to fulfill these challenges, and conclude with a financial services SKMS implementation case study.

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