Text Analytics: Knowing Customer Sentiment Has Bottom Line BenefitsMay 07, 2013Financial institutions need to do more with data collected during interactions with customers. Text analytics could be part of a complete data analytics solution that providers brokers, advisors and customer service representatives with a better picture of the customer.
A Look Ahead to the Capital Markets in 2013December 21, 2012The Eurozone crisis is far from over, the fiscal cliff is top of the headlines and industry revenues continue to decline. Adding to their collective headache, IT organizations are dealing with flat budgets while striving to innovate in today’s ultra-
The Road to Big DataDecember 11, 2012As big data becomes inescapable in today's financial services industry, institutions can prepare by surveying the analytics landscape, targeting a specific problem to solve, studying relevant cases and expanding capabilities with the right technology solut
Data Visualization's New ShineDecember 03, 2012In the hunt for alpha, Wall Street firms look for the right data visualization technologies to make sense of petabytes of structured and unstructured data while maintaining regulatory compliance.
The Evolving Role of the CDOOctober 25, 2012John Bottega, who has been chief data officer at Citi, the Federal Reserve Bank of New York and now Bank of America, says the role of data in the enterprise is increasing.