Kaplan Compliance Solutions, a provider of services and technology solutions for the financial industry, announced a complaints tracking mechanism that helps securities broker-dealers follow required procedures once they become aware of a complaint.
The Complaints Module is part of Compliance Management System Generation 2, Kaplan's end-to-end compliance automation solution. The new module is designed to allow timely and accurate reporting of complaints to FINRA, for compliance with FINRA rule 3070(c) and NYSE rule 351(d).
The solution allows broker-dealer firms to initiate and manage complaints from a single interface. Features include the ability to update complaint statuses, group related complaints, and track related complaint documents. The Complaints Alerts feature flags incomplete entries and ensures that data is reported in a timely manner.
The module also includes robust reporting capabilities including reports on complaint activity, disclosure activity, complaint actions due, complaint trends, complaints by products/problems and complaints by representative.