Why Business Doesn't Look To IT For Innovation
Most employees outside of IT don't call their IT teams very innovative, yet most believe technology is growing in importance, our research shows. Can IT still be the hero?
What happened? We all know that the demands for IT have moved out of Fix It mode and into Innovation. Businesses need a new kind of IT hero. But when we asked 382 business pros--a mix of IT and non-IT people--about how IT is perceived in their companies, we were shocked by what we found in both the responses and the emotional comments that accompanied them.
The data shows a disparity between how IT views its performance (not bad) and how non-IT pros view it (not good). For example, asked if their companies' business users are at least moderately happy with the quality, timeliness, and cost of IT projects, two-thirds of the IT pros who responded to our survey said yes, but just half of non-IT pros said so. Asked if IT is foremost a support or maintenance organization (as opposed to the innovation engine it might want to be), 39% of IT pros agreed, but 54% of non-IT pros agreed. Again and again, the data shows a disturbing gap between IT's perception of itself as reasonably innovative and effective, and non-IT's lukewarm view.
As powerful as the data is, the free-form responses we received--and we got dozens of them--cast an even harsher light.
First, let's hear from the IT side, which had plenty of hero stories to relay. Read full story on InformationWeek
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