Opinions

• How To Reduce Errors In New Account Applications
  There are numerous places where not-in-good order (NIGO) can rear its head, but one place that firms aren't focusing on enough is the front office.
• Technology's Growing Importance to Business Provides an Opportunity
  Today's economies are far more technology-intense than in 1980, and the overall technology economy is growing even as the global economy stagnates.
• Hedge Fund Investors Show Signs of Confidence
  Fund administrator GlobeOp reports that its indicator of forward redemption notices is at the lowest point since November 2008.
• The 'I' Word
  Saying your company is innovative is one thing -- actually being an innovative company is another.
• Customer Service 101: Lessons from Honda, Apple and Bloomberg
  To provide great customer service, an organization needs to be nimble, knowledgeable, available and empowered. Often, service representatives have one, two or even three of these traits, but they rarely exhibit all four.
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Blog

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  Melanie Rodier
  Who Has The Best Tech Department On Wall Street? Wall Street professionals who voted said they particularly admire firms who have been able to navigate troubled markets while continuing to push forward an innovative technology agenda and "get things done"....
• Hedge Fund Investors Show Signs of Confidence
• The 'I' Word
• Customer Service 101: Lessons from Honda, Apple and Bloomberg
• 5 Tips for On-Boarding Success
• Apple To Launch New App Store Selling Programs For Laptops and Desktops

1. Bloomberg Open Sources Its Market Data Distribution Technology
2. Fidelity Exec Talks of Sex, Drugs and Revolution
3. JPMorgan Wows Wall Street with Facebook IPO Win
4. The Rise of Cloud Computing on Wall Street
5. Cowen Raises Its Electronic Trading Profile with ATM Acquisition
6. Thomson Reuters Eikon: What Went Wrong?
7. Inside the Bloomberg Machine
8. NYSE Euronext CEO: Technology Acquisitions Possible, "Mega-Mergers" Unlikely
9. Rodman & Renshaw Recruits Kevin Lupowitz for New Venture
10. Technology Will Eventually Reverse Fragmentation, Says Trading Roundtable