Compliance Training Goes From Mindless to Competitive With Game Mechanics
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Greg MacSweeney
Greg MacSweeney,
User Rank: Author
7/21/2014 | 6:32:15 AM
Re: Is there a "fun factor" in compliance?
It seems to me, as an outsider looking at the reports, that it was a combination. However, the culture of a company -- where compliance is put on the back burner -- seems to have more to do with it than a lack of understanding. In fact, where companies were fined for not being compliant, chances are the offending employees knew they were breaking some rules and they did their best to hide it.
User Rank: Author
7/16/2014 | 5:50:32 PM
Is there a "fun factor" in compliance?
It is interesting that financial firms are bringing game mechanics into teaching compliance to employees. Reading a compliance manual or holding a workshop can be quite boring and attention tends to drift. Playing an interactive game can be more engaging, and can lead to better retention, as you suggest, though it's too early to know for sure yet. However some of the recent violations of anti-money laundering and Libor rate-fixing have taken place at some of the world's major banks (BNP Paribas, Barclays). Do you think that compliance training will help alter their behavior? Was the problem a lack of awareness of the rules, or was it a culture that management allowed to persist?
User Rank: Author
7/16/2014 | 4:48:14 PM
Making Compliance Fun
I can see how a video game would engage users more than a boring PowerPoint presentation, but it's interesting to learn that gamification can be so effective in helping them understand and retain information. Seems like a win-win for workers and their employers - employees benefit from greater understanding of concepts and businesses benefit from being able to determine (and strengthen) the weak spots in their education strategy. 

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