"Celebrating" Flash Crash's 2nd Anniversary; Can't Trust Brokers; and More Quotes of the Week
4. Press 1 to Check Your Balance
Telephone answering services — or what the industry calls "Interactive Voice Response" — gets my vote for the runaway worst invention of the last half-century. They should call them anti-customer retention devices."
— Stephen Moore, a member of The Wall Street Journal's editorial board, writes in a column about the frustrating world of IVR.
Source: The Wall Street Journal