"Celebrating" Flash Crash's 2nd Anniversary; Can't Trust Brokers; and More Quotes of the Week

This week we "celebrate" the second anniversary of the Flash Crash, as well as hear about trust between investors and brokers, mobile security, economic uncertainty and telephone IVRs. Wall Street & Technology keeps you in the loop by compiling some of the best quotes of the week.
May 04, 2012


4. Press 1 to Check Your Balance

Telephone answering services — or what the industry calls "Interactive Voice Response" — gets my vote for the runaway worst invention of the last half-century. They should call them anti-customer retention devices."

— Stephen Moore, a member of The Wall Street Journal's editorial board, writes in a column about the frustrating world of IVR.

Source: The Wall Street Journal

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