This week we "celebrate" the second anniversary of the Flash Crash, as well as hear about trust between investors and brokers, mobile security, economic uncertainty and telephone IVRs. Wall Street & Technology keeps you in the loop by compiling some of the best quotes of the week.
May 04, 2012
4. Press 1 to Check Your Balance
Telephone answering services — or what the industry calls "Interactive Voice Response" — gets my vote for the runaway worst invention of the last half-century. They should call them anti-customer retention devices."
— Stephen Moore, a member of The Wall Street Journal's editorial board, writes in a column about the frustrating world of IVR.
Source: The Wall Street Journal
