Tis The Season For Hacks: 5 Tips to Combat Holiday Fraud
Customers are sensitive. Being a victims to fraud is a challenging experience, and therefore a great time for a firm to flex their customer service muscles.
Financial firms must provide clear and concise aftercare, says Miller. This includes replacing funds lost as a result of fraud in a timely manner, processing paperwork and replacing credentials in record time. Also, replace the device or card quickly so customers can continue with their holiday shopping season uninterrupted.