Tis The Season For Hacks: 5 Tips to Combat Holiday Fraud

Cyber fraud peaks during the holidays, here are some strategies fraud teams can use to prepare.
December 20, 2013

Pay Attention and Communicate

Pay attention and communicate with customers through multiple avenues and channels about the risks.

A reminder at the ATM when withdrawing money, or a message online reminding customers about reported scams can go a long way. Go to the news media and have an article written on the issue. Whatever the approach, Miller believes a good communication plan with customers is important.

So is communication between firms.

Financial services must be able to act on any intelligence reported on a timely basis. If information has been taken from another bank in similar channels, take that intelligence and operationalize it within the organization, she says.

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