Tis The Season For Hacks: 5 Tips to Combat Holiday Fraud
Pay Attention and Communicate
Pay attention and communicate with customers through multiple avenues and channels about the risks.
A reminder at the ATM when withdrawing money, or a message online reminding customers about reported scams can go a long way. Go to the news media and have an article written on the issue. Whatever the approach, Miller believes a good communication plan with customers is important.
So is communication between firms.
Financial services must be able to act on any intelligence reported on a timely basis. If information has been taken from another bank in similar channels, take that intelligence and operationalize it within the organization, she says.