January 28, 2011

Nuance Communications announced Version 7.0 of Nuance VocalPassword and Nuance FreeSpeech, which provide underlying technology for customer-facing voice biometrics deployments.

These solutions handle millions of voiceprints and help address the security demands of leading financial institutions as well as telecom service providers, healthcare providers, enterprises, and law enforcement and government agencies, according to a release. Nuance’s voice biometrics portfolio draws upon the innovation and technology leadership of PerSay, a voice biometric company that Nuance acquired in 2010.

The combination has accelerated innovation and the benefits that customers can achieve from deploying voice biometric solutions, including customer identification and verification across contact center, mobile devices and internet application environments.

Further, these voice biometric solutions help businesses address critical security requirements such as risk management, regulatory compliance, and fraud and identify theft, Nuance said. Nuance’s VocalPassword targets automated remote verification based on an individual’s voice, while Nuance FreeSpeech performs verification and fraud detection in the background of conversations between callers and agents in the contact center.

“Enterprises have long been interested in the promise of voice biometrics to improve security and customer satisfaction,” said Ryan Joe, associate analyst at Ovum Research. “By acquiring PerSay, Nuance has gained significant technology assets, bolstering its own capabilities to deliver solutions that ensure a personalized and secure user experience.”

“At Bank Leumi, safeguarding our customers from fraud and providing a positive customer experience is of number one importance to us,” added Zahi Ovdat, head of contact centers project administration, Bank Leumi. “Through the new capabilities delivered in VocalPassword 7.0, we will be able to provide enhanced accuracy and secure all our customer interactions via multi-factor authentication.”

Nuance’s voice biometrics platform delivers several new capabilities, including:

providing text-dependent, text-independent, and text-prompted engines to deliver higher accuracy and flexibility and preventing identity theft via new fraud detection and its ability to mitigate interception and vhishing (voice phishing).

Melanie Rodier has worked as a print and broadcast journalist for over 10 years, covering business and finance, general news, and film trade news. Prior to joining Wall Street & Technology in ...