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By Beth Stackpole, Contributing Editor

Since being honored in the 2006 Gold Book, Tim Buckley has vacated the role of CIO to head Vanguard’s retail client group and high net worth client areas. But before he left the IT role he shared some of the top technology priorities at the trillion-dollar investment firm. Among the major initiatives are improving the interactive advice engine, enhancing information security with multifactor authentication, and several projects in CRM and Web-based client service.