AIIM Industry Watch Survey Shows Records Management Problems Prevail

Twenty percent of large organizations report that no department within the company has specific responsibility for managing electronic records, AIIM Industry Watch survey says.

Despite recent examples of Wall Street firms being held accountable for failing to produce electronic records, 20 percent of large organizations report that no department within the company has specific responsibility for managing electronic records, according to a recent study.

The report, "The State of the ECM Industry " 2007," an AIIM Industry Watch Survey sponsored by ProfitStars, also found that the most difficult part of records management implementation is not the technology. Rather, 43 percent of more than 1,200 respondents said their organizations had underestimated process and organization issues during implementation, 30 percent cited politics and internal issues for derailing a project, and 32 percent blamed a lack of knowledge or training among internal staff.

The report also found that senior executives tend to be "overly optimistic" about the competence of records management and IT staff and that "senior executives tend to have a significantly higher perception of their own electronic records awareness than the people actually doing the job." Melanie Rodier has worked as a print and broadcast journalist for over 10 years, covering business and finance, general news, and film trade news. Prior to joining Wall Street & Technology in April 2007, Melanie lived in Paris, where she worked for the International Herald ... View Full Bio